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Privacy Policy, Return Policy, Company Policies
Policies, Terms and Conditions:
The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Awesomebeanbags.com" or "site"). Your use and/or placement of any order indicates your acceptance of these Conditions with Awesomebeanbags.com of Tx.
Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your order(s) and only your order(s) and will not sell any of your personal information or contact you unless we have a question on your current order. We keep this information only to keep you updated on your order(s) and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
We will keep you informed about our latest offers if you subscribed to our Newsletter, this Newsletter will notify you of current promotions, specials and new additions to the Awesomebeanbags.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us at any time.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Awesomebeanbags.com is not responsible or accepts any liabilty for the actions of third parties and their websites and/ or content. Websites you visit from Awesomebeanbags.com website are totally your liability.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Awesomebeanbags.com reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Credit Cards
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases with Awesomebeanbags.com. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order and may incur additional shipping cost if you enter a wrong shipping address. Your credit card will be billed when you finish placing your order.
Google Checkout
With Google Checkout, you can quickly and easily buy from AwesomeBeanBags.com and many other stores across the web.
If you've used Google Checkout before, all you need to do is provide your Checkout username and password to buy from us.
If you're using Google Checkout for the first time, you only have to fill out a single page of information once to make your first purchase. After that, you just need to enter your Google Checkout login to make a purchase. There's no need to re-enter your purchase information or create multiple usersnames and passwords each time you buy.
When you buy with Google Checkout, you can track all your orders in one place and shop with confidence knowing that Google protects you from unauthorized purchases.
Money Orders, Cashier Checks, Company Checks, & Personal Checks
Make payable to :
Bigstar Products, Inc.
1025 Larkspur dr
New Braunfels, Tx 78130
Awesomebeanbags.com accepts money orders, cashiers checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashiers check. For personal and company checks, please allow up to 5 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
Cancelling an Order Policy
To cancel an order you must Call us and E-mail us at sales@awesomebeanbags.com within 12 hours of placing the order. If for some reason you get our Voice mail system, you must leave us a message telling us that you want to cancel the order, telling us you called is not going to do it, you must leave a message. If you do not cancel the order within 12 hours of placing your order we can not guaranty that we can cancel the order and if we can cancel the order you will be responsible for all credit card charges that we are charged (4%) plus a 10% administration fee. This fee is charged because our manufactures charge us the same fee because the manufactures reserve material for your order and the associated costs involved in doing so. All orders that are 12 hours and older means the credit card has been processed and we in turn have been charged up to 4% just for the running the charge through our merchant account. If you cancel your order after 12 hours has gone by, and your item has not shipped, you will be credited back your purchase amount less 4% credit card fees we were charged and a 10% adminstration charge for handling your order. Please understand this policy before ordering. All items have a shipping time but some may ship before this time. If the item has already shipped you can still cancel the order as long as it is not a Leather, Monogrammed item , X-Large / XX large Foof Chair or any item on special or has a discount (all sales are final on those 4 items). If it has shipped you can refuse delivery as long as it is not one of those 4 items, but you will be responsible for all shipping costs plus a restocking fee of 20%. If you Refuse a Leather, Monogrammed item , X-Large Foof Chair or any item on special or has a discount, you will not get a credit for your returned order and you will have to pay the shipping costs back to you. If you refuse an item after it has shipped ,you will be charged a 20% restocking fee, and you will be charged the actual shipping charges it took to ship the products to you, all returns must have an RMA # and shipped to the address below. All returns without an RMA # will just be returned to you automatically. Any other returns that are returned to us within the 14 day period will be credited less actual shipping charges it took to ship your order to you & subtracting a 20% restocking fee for the item(s). Any item that has shipped and that is cancelled after it ships will be treated as a return item and result in customer paying all associated shipping fees incured with the order, restocking fees, etc.
Color and Fabric Texture Policy
The Completion of your order thereby constitutes a waver of any and all claims due to dissatisfaction of the product color, texture, material grain or material color saturations. You are welcomed and encouraged to request for your review samples of the actual fabric before ordering. We advise that you request a fabric sample to examine, feel before placing an order to make sure the material is exactly how you want it to be.
Shipping Policy
Shipping Time -- Most orders will ship within 2 to 4 business days of there posted shipping time frame clearly posted on each item. Once the order gets on the truck it will take a number of business days for your item(s) to arrive at your home. Please be patient, your order will arrive. Orders are not processed or shipped on Saturday, Sunday or Holidays.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Awesomebeanbags.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. When placing your order please enter all fields in the checkout form in order and double-check this info. We will ship the item to the ship to address entered in the form at checkout. If you need this item by a certain date please tell us that in the Special Information box at checkout and we will try our best, and if we can not we will let you know in advance. We import all of the order info in to our system so you must enter all information in order so we ship the item to the correct address. Do not use the Special information box to correct the ship to address or anything like that, it is only for directions or need by date info. We will ship the items to the address that was entered at checkout and if this is the wrong address then you will be responsible for having it re-shipped to the correct address. If we do not know you need it sooner then normal then you may not get the item in time for the special occasion. Christmas orders are guaranteed to arrive by Xmas if placed by their Christmas Cutoff dates listed on each item. If they order does not make it by Christmas and you ordered early, you can either accept the package late, or refuse the package and a full refund will be issued. We cannot control what goes on at the Freight company, weather, act of God and therefore will do what is in our power to make it right.
Shipping Costs
Most items have the shipping cost included in the listed price, the only items that do not include the shipping are items that have to ship via a freight service other then UPS or Fedex. The Free Shipping means the shipping is free for the item shipped to you. But if you return the item then you will be responsible for the actual shipping charges to get the item to you and you will need to pay to have it shipped back plus any restocking fees. If you cancel the order after the item(s) ship or want to return the item, you will have to pay all shipping cost(s) that it took to get to you and back to us, when we receive the item(s) back at our warehouse from which they came from, we will credit your card the total minus all the shipping costs we paid to ship the item(s) to you in the first place. You MUST get an RMA # for all returns. (Please see returns below for address).If you refuse an item you will be charged a 20% restocking fee, plus all shipping fee's, all returns must have an RMA # and shipped to the address from which it came from. Any other returns that are returned to us within the 14 day period will be credited less actual shipping charges & 20% restocking fee for the item(s).
Out-of-Stock Products
We will ship your product as it becomes available. Most orders will ship within 2 business days of there posted time frame. Orders are not processed or shipped on Saturday or Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Taxes
Awesomebeanbags.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Texas. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Returns
Our Bean Bag Chairs have a 1 year warranty and the foam furniture has a 6 month warranty. Warranty is Void if used in a commercial or Non Residential Application. This Warranty is provided for normal home use only and does not cover monograms. Once you receive your order you have 14 days to return it, after 14 days we cannot accept it back, except Leather, Monogrammed items and the X-Large Foof chairs which are not returnable. All orders for leather, Monogrammed item , X-Large Foof Chair or any item on special or has a discount are final. Orders that are cancelled after they ship or orders that are sent back for return/credit will have to pay all shipping Fee's ( no Exceptions, see Shipping Costs policy above). If you want to return your order you must obtain a RMA # to ship it back. All Returns without a RMA# will be sent back to the Customer as REFUSED and Customer will be responsible for their shipping charges. Please call us to Obtain an RMA# 1st, then you must ship the item back to it's warehouse from which it came from or it will be refused. If you refuse an item without getting an RMA # you will be charged a 20% restocking fee, all returns must have an RMA # and shipped to the address from which it came. All returns that are returned to us within the 14 day period will be credited less actual shipping charges & 20% restocking fee for the item(s).
The warranty above is for manufacturing defects, any items found to have manufacturing defects will be replaced without question free of charge. We will credit your charge account for the cost of the item, and we do not reimburse the cost of returning the item. If you choose to make a return be Certain you understand this policy.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Awesomebeanbags.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Awesomebeanbags.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Awesomebeanbags.com shall immediately issue a credit to your credit card account in the amount of the incorrect price
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Awesomebeanbags.com is not responsible for the operation of or content located on or through any such site.
Copyright and Trademark Notice
This site is owned and operated by Awesomebeanbags.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Awesomebeanbags.com, Copyright © 2002, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Awesomebeanbags.com´s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Awesomebeanbags.com signs them or not. Awesomebeanbags.com reserves the right to make changes to this site and these Conditions at any time.
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